Almost all startups aren’t able to hire a full-time receptionist at the beginning of their small business, so they resort to inbound calls. There are many problems with this option, such as, but not limited to, creating a very small company image, losing customers, as well as a complete waste of time that could be spent setting up and running the new company. A proven remedy to this difficulty can often be something as simple as hiring a virtual receptionist service. So, learning the reasons to outsource to a virtual reception service will be a good idea. Let’s take a look here.
It Saves You Money
This is much cheaper than hiring a part-time receptionist. Hiring one will probably cost you two or three thousand dollars a month. They don’t need health benefits, paid holidays, and sick time. Not many companies can get calls in the range of 400 per month, but even if they did, it would only cost about $600 per month.
They Can Uplift Your Company Image
The next benefit of Line would be the corporate image. Nothing screams that you are a small business like answering the phone, or worse, having an answering service that sends your phone out in the middle of the workday. People today judge you on these little things, and you want to take them very hard. Having a receptionist, or perhaps a virtual receptionist gives the image of a competent and efficient company.
They Help Prevent the Loss of New Customers
Excellent customer service will undoubtedly help curb the loss of new customers. When new customers need assistance, especially in construction, lawyers, and health care, customers need immediate attention. Even if they can leave a message on an answering machine, they will almost certainly hang up and call another competitor who may answer the phone. Whoever answers will almost certainly get the job.
It Saves You Time and Effort
Virtual receptionists could save you time so that you can go from being an overpaid secretary to doing what is important, building your organization and focusing on the things that add profit. The service can determine if a call should be transferred to you, allowing you to spend time on the phone with the people who need your attention. Many providers can also handle tasks, accept reservations, and discipline particularly tough calls through menu-driven technology, making it nearly impossible to know you’re not talking to an actual office.